How To Fix Can't Send Message With EE Error 0

How To Fix Can’t Send Message With EE Error 0

Many EE users report that they see an error 0 on their mobile phone when sending a text message to a contact or a premium rate SMS number and don’t know what to do about it.

In this article, we’ll discuss the reasons for this message-sending failure error and how you can resolve this glitch with easy step-by-step solutions.  

Why do I see can’t send message with ee error 0?

  • The Messages app is glitching.
  • Low balance
  • Premium rate shortcodes are blocked if you are using a Samsung phone.
  • Incorrect EE SMS center number.  
  • EE service is down or experiencing poor network coverage.
  • Misconfigured or corrupt carrier network settings on your Android phone or iPhone.

How do I fix error 0 on EE?

1. Delete and Add Contact Again

It may sound a bit strange, but a lot of users managed to fix the error on their phones by simply deleting the person on their contacts list and adding them back again. 

Although we are not sure why this solution works for the time being, there might be an issue with the phone’s software, causing a temporary conflict between the Contacts app, Messages app, and the EE SIM.  

The error code 0 also appears on your phone if you listen to a number’s voicemail and then try to send a message without saving it first. In this case, save the voicemail number to your Contacts list, which will potentially resolve the sending message failure error. 

2. Change Messaging App

On Samsung phones, there are two messaging apps for sending texts. Sometimes, the EE SIM fails to pick the default messaging app. As a result, the service throws an error 0 code

To fix this conflict, you need to pick one messaging app as a default one for sending texts. Many users recommend choosing the app that has a speech bubble and three dots, which is the default Samsung Messages app. 

For this, head to Samsung’s phone “Settings”  > “Apps,” tap “Google Messages,” and uninstall or disable it. Now, whenever you send a text to a contact using the EE SIM, the phone will stop adding the +44 code before the number and allow you to send the text message.

NOTE: If the method fails, disable the Samsung Messages app in the “Apps” section instead of Google Messages, which has a speech bubble and 3 lines. 

3. Check Spend Cap

If the spend cap on your phone is set to £0 outside your monthly allowance when you took out the contract, you won’t be able to send text messages to premium rate numbers.

To fix this, you can change the EE usage outside of your monthly allowance from £10 to £50. For this, open the EE app on your phone, select your plan, go to “Settings” > “Restrictions” > “Spend Cap,” and choose the required spend cap.

You can text “Spend Cap” to 150 and change the limit from there.

IMPORTANT:  An increase in the EE spend cap immediately takes effect, but a decrease will activate it at the start of your next billing month.

4. Check EE Service

It is possible you are trying to send a text to someone in an area where the EE coverage is low, and the signal bars are less. Another possibility is that the EE service is experiencing an outage and is currently down.

First, change the area and see if EE signals get better, and then try sending the message again. If this fails, confirm the EE outage. Next, wait for a few hours to send the texts till the service is restored. 

5. Check Shortcodes Restriction on Samsung

While sending a premium rate SMS to a number from a Samsung phone, you may see an error 0 if the shortcodes are restricted.  

To un-restrict shortcodes for EE on your Samsung phone:

  • Open “Settings.”
  • Scroll and select “Application Manager.”
  • Choose “All.” 
  • Tap “Messages.”
  • Tap “Permissions.” 
  • Choose “Always allow” from the drop-down menu with the EE option for sending Premium rate SMS. 

Second Way: 

  • Open Samsung “Settings.”
  • Tap “Application Manager.”
  • Select “All.” 
  • Tap “Menu.”
  • Tap “Special Access.”
  • Select “Use Premium text message service.”
  • Choose “Always Allow.”

After enabling shortcodes for EE, send a premium rate SMS and check if it is sent this time.  

6. Check EE SMS Center Number

If the EE SMS Center Number is incorrect on your phone, an error 0 may pop up while sending messages. To check this:

  • Open the “Messages” app.
  • Open “Settings.”
  • Tap “More Settings.”
  • Select “Text Messages.”
  • Tap “Message Center.”
  • Replace the number with the EE SMS center “+447958879879.”

Dial **5005*7672*+447958879879# on an iPhone to add the correct EE SMS Service Center Number. 

TIP: If this number is greyed out on your phone, restart it and edit again with the correct number.

7. Contact EE Support

If all else fails, contact EE support by dialing 150 on your phone app. The customer service guys can take a look at your account and fix any issues causing the error.


In this article, we’ve discussed why you see “Can’t send message with EE – error 0” on your phone while sending a text to a specific contact or a premium SMS number.  We’ve also discussed 7 step-by-step fixes to get you out of this predicament.  

Hopefully, you can now send PSMS or communicate with your friends and family through text conversations.