My Vodafone App Keeps Crashing And Closing Itself

My Vodafone App Keeps Crashing And Closing Itself [Solved]

Are you trying to open the My Vodafone app on your Android phone or iPhone, but it keeps crashing, and you cannot access your account to use its services?

In this comprehensive guide, you’ll learn why this happens on your device. We’ll also troubleshoot these issues with easy step-by-step instructions.  

Why does my Vodafone app keep crashing on my phone?

  • Your phone or the Vodafone app is temporarily glitching.
  • Your internet is experiencing connectivity issues, or its speed is way too slow.
  • My Vodafone app cache is overloaded, or its data files are corrupt.
  • Your phone is running on an older firmware, or My Vodafone app is outdated.
  • Vodafone service is down.
  • An issue with the Vodafone SIM card. 

How do I fix the Vodafone app that keeps crashing on my phone?

1. Force Stop the App

The easiest solution is to force-restart the My Vodafone app on your phone. To do this:

  • Swipe up on your phone’s home screen and stop in the middle. 
  • Find and tap “Vodafone.”
  • Swipe on the preview to quit the Vodafone app.

Now, open the app again and verify the fix. If not, try restarting your phone. To do this on your Android, press and hold the “Power” button and tap “Restart.”

On the iPhone, press & hold the “Power” and “Volume” buttons and drag the “Power off slider” to turn off the phone. Wait 10-15 seconds and press “Power” again to restart the phone.

2. Check the Login Credentials

You might be entering the wrong login credentials while signing in to the My Vodafone app. As a result, the app throws an unexpected login error message and crashes. 

So, double-check your phone number and password to ensure it has no typos or spelling mistakes, and try again.

IMPORTANT: Check the Vodafone Network Status page or their Twitter account to see if they have acknowledged any ongoing service issues. You can only wait in this situation until the Vodafone service is fully restored.

3. Update the Vodafone App

Updating the My Vodafone app on your phone might install new bug fixes and improvements to resolve your issue. To do this:

  • Open “App Store” / “Play Store.”
  • Find “Vodafone.”
  • Tap “Update.”

4. Update Phone Software

Another way is to update your Android phone or iPhone software to resolve compatibility issues with the My Vodafone app. Here’s how:


  • Open “Settings.” 
  • Go to “General” 
  • Tap “Software Update.” 
  • Select “Install Now/Download and Install.” 
  • Enter your passcode and select “Install Now.”

Android Phone:

  • Open “Settings.”
  • Tap “Software Update.”
  • Select “Install and Download.”
  • Tap “Install Now.”

If updating the phone software doesn’t help, try resetting it to the default settings after backing up your data. 

5. Troubleshoot Network Connection

An unstable internet connection can cause data packet loss, frequent disconnections, and timeouts when the My Vodafone app attempts to communicate with the server. This triggers unexpected error codes, causing the app to keep crashing.

To avoid this issue, run a speed test to check the performance of your network. If the results are unsatisfactory, restart the router by unplugging it from the power source and plugging it back in after a few minutes. You can also try switching to cellular data or any other reliable Wi-Fi network. 

6. Clear My Vodafone App Cache

Overloaded or corrupt My Vodafone cache data can also result in frequent app crashes, and sometimes, it won’t even allow you to open it. 

So, clear the My Vodafone app cache on your phone this way:


  • Open “Settings.”
  • Go to “General.”
  • Tap “iPhone Storage.”
  • Tap “My Vodafone.”
  • Select “Offload App.”
  • Tap “Offload App” again.

Android Phone:

  • Open “Settings.”
  • Tap “Apps.”
  • Select “All Apps.”  
  • Tap “Vodafone.” 
  • Tap “Storage.”
  • Select “Clear Cache.”

Now open the My Vodafone app on your phone and verify the fix!

7. Clean the SIM and Reinsert It

Your Vodafone SIM might have loosened up, or you’ve inserted it incorrectly in its slot, causing the app to malfunction. 

To fix this, use a paper pin or ejecting tool to remove the SIM tray from your device, and clean the SIM card with a soft microfibre cloth. Now place it back on the SIM tray, reinsert the SIM tray into your phone, and check if this fixes your issue.

8. Reinstall My Vodafone App

If all else fails, the Vodafone app installation files might have got corrupted, so try reinstalling it on your phone to get the bug-free version. Here’s how:


  • Tap and hold the My Vodafone app on the home screen of your Android phone.
  • Tap “Uninstall.”
  • Open “Play Store.”
  • Search “My Vodafone.”
  • Tap “Install.”


  • Tap and hold the My Vodafone app on the home screen of your iPhone.
  • Tap “Remove App.”
  • Select “Delete App.”
  • Open “App Store.”
  • Search “My Vodafone.”
  • Tap “GET.”

After reinstalling the app, tap on it, and hopefully, it will open this time without crashing!

9. Contact Vodafone Support

If the problem persists, it’s best to reach out to the Vodafone Customer Service line by dialing 191 or 0333 304 0191. 

To contact Customer Service online, go to the “Vodafone Help and Support” page and discuss the issue with the Digital Assistant, “TOBI,” or chat with their customer care representative. 


In this article, we’ve explored why My Vodafone app crashes on your iPhone and Android phone. To help you troubleshoot the issue, we’ve provided 8 easy-to-follow methods as well. 

With these solutions, hopefully, you can now access your Vodafone account on the mobile app to check your usage, pay bills, and more.