Disney Plus Not Working On Sky Glass

Disney Plus Not Working On Sky Glass: Easy Fixes

Disney Plus offers its subscribers a variety of TV shows, movies, documentaries, and more, but sometimes, users complain the app is not working or accessible while streaming its content on Sky Glass. 

Let’s find out what causes this problem and how you can resolve it with quick step-by-step instructions.

Why is Disney Plus not working on Sky Glass?

  • Subscribing Disney Plus through Sky Glass.
  • Glithing or outdated Glass software.
  • Internet connectivity issues.
  • Slow network speed.
  • Temporary bugs in the Disney Plus app.  

How do I get Disney Plus to work on my Sky Glass?

1. Resubscribe Directly From Disney+

You may be experiencing the issue if you have subscribed to the Disney Plus service through Sky Glass. If so, a quick workaround is to unsubscribe from Sky, head to the Disney Plus website, and resubscribe from there.

The best part is after subscribing to the service directly from Disney+. You can log in to the Disney app on any device and stream content without any issues. While at it, it is possible to sign up for special deals, which may cost less than what you are paying through Sky.

2. Check Internet Connectivity

Disney Plus and other apps on Sky Glass won’t work if the gadget is connected to a Wi-Fi connection. Sometimes the issue arises when the network connection keeps dropping as well. To confirm this and resolve network connectivity issues:

  • Access the Sky Glass main menu by pressing the “Home” button on the remote.
  • Select “Settings.” 
  • Choose “Set Up.”
  • Select “Network.”
  • Ensure the TV is connected to your home or other Wi-Fi network. 
  • If there is no internet access, choose your Wi-Fi from the list of available options, enter the login credentials, and wait for the TV to connect to the network.
  • You can also connect your TV to the router using an Ethernet cable if Wi-Fi connectivity issues are persistent.   

IMPORTANT: You won’t be able to watch Disney+ on your PC or Mac in 4k due to internet-related issues.

3. Fix Internet Speed

If Sky Glass TV is connected to a network through Wi-Fi or Ethernet, but the network is experiencing slow internet speed or poor signals, Disney Plus won’t load or play content.

So, first, move the TV and router closer to each other to improve Wi-Fi signals. If this doesn’t work, restart or reset your router to fix the slow internet speed.

4. Restart Sky Glass

The Sky Glass software or hardware is prone to temporary bugs, causing many Disney Plus issues while loading or streaming content. Fortunately, you can fix this problem by rebooting the TV with these steps. 

  • Switch the TV off by pressing the “Power” button on the remote to switch it off and unplug the cables from the back and the power cable at the mains. 
  • Wait 30 seconds. 
  • Plug the power cable back into the mains, switch the AC power on, and plug the wires into the back of the Glass TV.
  • Wait 30 seconds more.
  • Turn on the TV, open the Disney Plus app, and see if this fixes your problem. 
  • If not, refresh the Disney Plus app on Sky Glass and try again.

5. Update Sky Glass

If your Sky Glass is running on outdated firmware, Disney Plus and other apps can malfunction because of compatibility issues. Although the TV updates itself automatically, network issues may cause this process to fail and force you to do this manually. Here’s how:

  • Switch on the TV, press the Home button on the Glass remote, and select “Settings” from the main menu.
  • Navigate to “System Management.”
  • Select “Reset and Updates.”
  • Choose “Updates.”
  • Select “Check for Updates.”
  • Next, wait till the Glass TV updates the firmware, launch the Disney Plus app, and verify the fix.

6. Do Factory Reset

If all else fails, factory reset your Sky Glass TV to restore it back to its factory state, which can get the streaming app to load again. To do this:   

  • Like the above instructions, go to “Settings” > “System Management” > “Reset and Updates.”
  • Select “Factory Reset.”
  • Confirm the reset process on the prompt and wait for it to complete.
  • Once done and the Glass TV restarts itself, open Disney Plus and check if the app loads and streams content this time.   


Above, we’ve explored why Disney Plus is not working or loading content on your Sky Glass TV and how to fix this issue with quick workarounds.

We hope you now have enough information to take on streaming issues on your TV and can watch the content available on Disney Plus without further interruptions.