youtube app not working, loading videos on sky glass tv

Fixed: YouTube App Not Working, Loading Videos on Sky Glass TV

YouTube app not working and playing videos on your Sky Glass TV? Does the streaming app also won’t load content, and most of the time, the video keeps buffering no matter what you do? 

Below, we’ll explore the reasons for these issues on your Sky Glass and what you can do to resolve the problem before contacting Sky support.

Can you watch YouTube in Sky Glass?

YouTube is a Sky Glass TV native app and you can start watching your favorite clips and videos by pressing the “Home” button on the remote and selecting YouTube under the “Apps” section.

Why is YouTube not working on Sky Glass?

YouTube can stop working on your Sky Glass TV due to outdated firmware, a weak network connection, or a glitch in the app or device. When this happens, you’ll see a circling, meaning YouTube is stuck loading the content and cannot play it. 

How do I get YouTube to work on my Sky Glass?

1. Power Cycle Glass TV

Sky Glass TV can act up because of temporary software glitches. However, you can fix this problem by simply power cycling the device. Here’s how:

  • Turn off the TV and remove all cables from the back of it. 
  • Unplug the power cable from the main outlet and wait 2-3 minutes. 
  • Reattach all the cables to the TV, including the main power cable to the mains.
  • Wait a few seconds.
  • Press the Power button to turn on the TV, open the YouTube app, and see if it starts streaming.

2. Troubleshoot Router Issues

Sometimes, Sky Glass has internet access, but the network may experience poor speed or there is an issue with the Wi-Fi signals. Due to this, the YouTube app either won’t load content at all or experience extreme buffering.

To fix this, move the router closer to Sky Glass or vice versa. If this fails to work, reboot your modem/router to resolve the speed issues or use an ethernet cable to connect it to the TV for faster performance.

Note: Try disabling Wi-Fi on other nearby devices to resume bandwidth on Sky Glass TV. 

3. Check Internet Connectivity

YouTube and other apps on Sky Glass often fail to stream if the TV cannot establish a connection to the internet. To confirm this:

  • Grab the Sky Glass remote and press the Home button to access the main menu.
  • Go to Settings
  • Select Set Up.
  • Select Network and confirm the network connection to the Glass TV.
  • If not, select a network and type in the Wi-Fi login credentials to establish a fresh connection. 

4. Update TV Software

Sky Glass software errors or the TV running on an outdated version is often why YouTube fails to load. Therefore, make sure the TV firmware is up-to-date with these steps: 

  • Press the Home button on the remote and head to “Settings” > “System Management.” 
  • Navigate to “Reset and Updates” > “Updates,” and then select “Check for Updates.”
  • Wait patiently till Sky Glass downloads the latest firmware and updates the system.
  • Open the YouTube app again and see if this fixes the issue.

5. Factory Reset Sky Glass

Another way to get YouTube working on Sky Glass is to factory reset the TV. To do this:

  • Press Home on Sky’s remote and head to “Settings.”
  • Select “System Management.”
  • Choose “Resets and Updates.”
  • Select “Factory Reset” and confirm the action on the prompt.
  • Wait for the reset process to complete; once done, open YouTube, and it will start working.

6. Refresh the YouTube App

If all else fails, try refreshing the YouTube app on your Sky Glass TV. This will clear the corrupt cache data of the app to fix most issues, including YouTube not loadng content or videos buffering.  

Note: Refreshing the YouTube app will erase your saved searches on the Sky Glass TV.


There can be several reasons the YouTube app is not working, loading content, or buffering on your Sky Glass TV, such as poor internet connectivity or technical glitches in the software. 

We hope you can now access YouTube after trying out the solutions in this guide. However, if all else fails, contact the Sky Glass support team online. They might be able to provide you with staff-level mandatory steps to resolve the problem at your end or visit you for hardware issues.

You can also contact a Sky Glass representative by calling 0333 7591 018 or 0333 759 0697  between 8.30 a.m. to 11.30 p.m.